INTRODUCTION OF REGULATION (EU)
Introduction of Regulation (EU) 2015/2120
We would like to inform you that as of 15/05/2019, an amendment to Regulation (EU) 2015/2120 concerning calls to the countries of the Low Union/European Economic Area (EU/EEA) comes into force.
The change, which comes into effect on 15/05/2019, is expressed in new, more favorable price terms for your calls to EU/EEA countries.
In connection with the mentioned amendment, Gold Telekom publishes all tariff plans used by private customers and introduces tariffs no higher than BGN 0.445 (with VAT) for calls to countries from the Union/European Economic Area (EU/EEA).
and 150 callers will be automatically transferred to 112.
Notification of new Prices
Dear clients,
According to the official data from the National Statistical Institute, the accumulated inflation for 2022 was 16.90%*.
Due to the official annual inflation level, we hereby kindly inform you that "Gold Telecom Bulgaria" has implemented an increase of the monthly subscription price – effective 1 June each year.
The increase reflects the market economic forces and reflect on the annual inflation index, officially published by the Government - related to the outlines below objective facts:
- Persistent increase of prices for all services we contract, also leads to higher overall costs;
- The formation of our fee reflects closely the minimum fees applicable / associated with these services;
- Although we make serious efforts to counteract the increasing operating costs, it is nonetheless impossible to continue subsidizing costs over time - related to the fundamental overlying cost for running profitably the portfolio of our telecommunications services.
The increase is outlined below, as follows:
- BGN 10, without VAT per line (Analogue/SIP) for a customer, who has signed a contract for another year;
- BGN 12 without VAT per line (Analogue/SIP) for a customer whose timed contract expired, but not renewed (i.e. an open-ended/interruptible).
The change will be implemented from 1 July 2023.
The customers who have a fixed-term contract, are not affected by the implementation of the increases – until the expiry of the contract.
Gold Telecom Bulgaria
Introduction of Regulation (EU) 2015/2120
NOTIFICATION OF NEW PRICES
Dear clients,
According to the official data from the National Statistical Institute, the accumulated inflation for 2022 was 16.90%*.
Due to the official annual inflation level, we hereby kindly inform you that "Gold Telecom Bulgaria" has implemented an increase of the monthly subscription price – effective 1 June each year.
The increase reflects the market economic forces and reflect on the annual inflation index, officially published by the Government - related to the outlines below objective facts:
- Persistent increase of prices for all services we contract, also leads to higher overall costs;
- The formation of our fee reflects closely the minimum fees applicable / associated with these services;
- Although we make serious efforts to counteract the increasing operating costs, it is nonetheless impossible to continue subsidizing costs over time - related to the fundamental overlying cost for running profitably the portfolio of our telecommunications services.
The increase is outlined below, as follows:
- BGN 10, without VAT per line (Analogue/SIP) for a customer, who has signed a contract for another year;
- BGN 12 without VAT per line (Analogue/SIP) for a customer whose timed contract expired, but not renewed (i.e. an open-ended/interruptible).
The change will be implemented from 1 July 2023.
The customers who have a fixed-term contract, are not affected by the implementation of the increases – until the expiry of the contract.
Gold Telecom Bulgaria
Introduction of Regulation (EU) 2015/2120
Notification
Notification
We kindly inform you, that, Gold Telecom Bulgaria will further enhance our technical support, which itself would necessitate some minimal additional charges - for covering associated cost rises.
The introduction of an additional fee for the following services, would be based on the outlined below attributes:
- The continuously rising prices of all our contracted services result in an increase of our costs, which - if not addressed, may well lead to a gradual deterioration of the excellent quality technical support we extend to all customers;
- The charged fees will be reasonable and strictly correlate to the incremental rise of costs, related to those services. The minimal increase is aimed at purely covering our direct incurred costs;
- Although we make tremendous efforts to shoulder the increasing operating costs, it is impossible to ignore the ever-increasing expectations and more demanding requirements of corporate clients for the provision of a free-of-charge, 24x7 Technical Support. Whilst part of our business model, the support services are not directly related to the normal functioning of the telecommunication services provided by us, yet they reflect the upward pressure of costs due to global inflation processes.
Recently, we rolled out additional value-added set of IT related services, directly benefiting many customers by affording them the opportunity to receive valuable IT support services – on demand, at the lowest charges. An accompanying hands-on technical expertise & support would be extended from: Mon–Fri, 9:30 - 17:30.
Management - Gold Telecom Bulgaria
Introduction of Regulation (EU) 2015/2120
