ISP & Call centers

Call Centres

Call centers have high demands on the capacity and quality of their telecommunications solutions.  With our Hosted VoIP and SIP solutions, IP telephony, 0700/0800 numbers, SMS services and cost optimisation, we deliver:

• Ability (capacity) to handle high volumes of phone calls – without delay or any degradation of the quality
• Intelligent call distribution that improves operator productivity / efficiency and reduces the unpleasant for customers waiting (on hold) times.
• Easy scaleability and flexible handling of seasonal peaks or team expansion – without complex cost-increasing infrastructure upgrades.
• Improved customer satisfaction leading to better prestige, customer loyalty and business growth.

ISP

ISPs often look for strategies to expand their portfolio and offer additional value-added services to their customers.  Our wholesale services, IP telephony, non-geographic numbers, virtual exchanges and expert advice, they deliver:

• Ability to offer a wider bundle of services, increasing the value for end customers
• Easy integration of new products without requiring complex (costly) technical changes and/or upgrades.
• Creating additional revenue channels, whilst increasing its competitiveness in the market.
• Ability to quickly adapt to the ever-changing customer requirements and market dynamics.